Booking Requirements

Within each departure, there includes a list of requirements. They are broken down as such:

  • CONFIRMATION requirements must be met before a booked service on a
    product can have its status set to Confirmed
  • CHECKIN requirements must be met before a document of type VOUCHER is generated
    for a booked service on a product.
  • INFORMATIONAL requirement appears on every departure resource and is non-actionable.
    The details in this requirement do no relate specifically to any CONFIRMATION or CHECKIN requirements listed in the table below, but should always be given to a customer when booking a service on a product.

While any requirement in the table may be needed for CHECKIN, only the following list are currently ever required for CONFIRMATION:

  • AGE_RESTRICTED
  • COPY_OF_PASSPORT_SENT
  • DATE_OF_BIRTH
  • LIABILITY_WAIVER
  • NATIONALITY
  • PASSPORT_EXPIRY_DATE
  • PASSPORT_NUMBER

Requirements that are marked as “Internal” in the table below must be fulfilled internally by our staff. Non-internal requirements can be fulfilled by updating the appropriate value(s) in either the customer or service resource.

Finally, much of these requirements can be completed by an agent or traveller through goodtogo, our check-in tool made available for all.

Code Description Internal
AGE_RESTRICTED There are age restrictions on this product that will be indicated in the ‘min_age’ & ‘max_age’ fields of the resource. Age is determined based on the ‘start_date’ of the product. ‘date_of_birth’ must be set in the customer resource. No
APPLICATION_FORM_RECEIVED An additional application must be submitted for this product. Further details can be found in the tour_dossier. No
ARRIVAL_FLIGHT_DETAILS Arrival flight number, date, and time are required for this product. In the departure service or activity service ‘arrival_flight_details’ list, both ‘arrival_flight_number’ and ‘arrival_flight_date_time’ must be present for each customer. No
COPY_OF_PASSPORT_SENT A passport copy must be submitted for this product. We must then send a passport copy to a 3rd party for this product. Yes
COPY_OF_VISA_SENT A visa copy must be submitted for this product. We must then send a visa copy to a 3rd party for this product. Yes
COUNTRY_OF_RESIDENCE Country of residence must be submitted for this product. No
CRIMINAL_BACKGROUND_CHECK_RECEIVED A criminal background check must be submitted for this product. No
CUSTOMER_INFORMATION This is always of ‘type’ INFORMATIONAL and has no actionable item. Please see details above this table about the ‘type’ INFORMATIONAL No
DATE_OF_BIRTH Date of birth must be submitted for this product. ‘date_of_birth’ must be set in the customer resource. No
DEPARTURE_FLIGHT_DETAILS Departure flight number, date, and time are required for this product. In the departure service ‘departure_flight_details’ list, an item must be present for each customer (both ‘departure_flight_number’ and departure_flight_date_time’) No
EMERGENCY_CONTACT_DETAILS An emergency contact must be submitted for this product. All ‘emergency_contact’ fields (‘first_name’, ‘last_name’, ‘phone_number’) must be set in the customer resource. No
FIRST_NIGHT_HOTEL We must set the accommodation for the ‘start_date’ of this product. Yes
INTERNATIONAL_TICKET_NUMBER An International Ticket Number (ITN) must be submitted for this product. Further details can be found in the tour_dossier. In the departure service ‘international_ticket_number’ list, an item must be present foreach customer (‘ticket_number’). No
JACKET_SIZE Jacket size must be submitted for this product. Further details can be found in the tour_dossier. No
LETTER_OF_INVITATION A letter of invitation must be sent to the customer for this product. Further details can be found in the tour_dossier. No
LETTER_OF_REFERENCE_RECEIVED A letter of reference must be submitted for this product. Further details can be found in the tour_dossier. No
LIABILITY_WAIVER A liability waiver must be submitted for this product. Applicable for activities and departures. Further details can be found in the tour_dossier. No
MEDICAL_FORM A medical form must be submitted for this product. Further details can be found in the tour_dossier. No
NATIONALITY Nationality must be submitted for this product. ‘nationality’ must be set in the customer resource. No
PARTICIPATION_WAIVER A participation waiver must be submitted for this product. No
PASSPORT_EXPIRY_DATE Passport expiry date must be submitted for this product. The ‘expiry_date’ field (in the ‘passport’ data) must be set in the customer resource. No
PASSPORT_ISSUE_DATE Passport issue date must be submitted for this product. The ‘issue_date’ field (in the ‘passport’ data) must be set in the customer resource. No
PASSPORT_NUMBER Passport number must be submitted for this product. The ‘number’ field (in the ‘passport’ data) must be set in the customer resource. No
PASSPORT_PLACE_OF_ISSUE Passport place of issue must be submitted for this product. The ‘place_of_issue’ field (in the ‘passport’ data) must be set in the customer resource. No
PASSPORT_SIZED_PHOTO_RECEIVED A passport sized photo must be submitted for this product. Further details can be found in the tour_dossier. No
PICKUP_POINT We must set the pickup point on the ‘start_date’ of this product. Yes
PLACE_OF_BIRTH Place of birth must be submitted for this product. The ‘place_of_birth’ field must be set in the customer resource. No
TRAVELLER_HEIGHT Traveller height (in cm) must be submitted for this product. In the departure service ‘traveller_heights’ list, an item must be present for each customer (‘height’) No